About Us

Progressive commercial cleaning solutions founded on solid family values

Polished and professional cleaning services

DCC Facility Services, is a well-established, Australian owned company that you can trust for all of your commercial cleaning needs. With experience in commercial cleaning, our services now extending.

We attribute our success to an authentic commitment to our company philosophy – delivering company capabilities through a culture based on family values of honesty, reliability and transparency. We are committed to achieving excellence within our industry because we believe a clean and safe environment is something that everyone deserves and because we believe it’s important to look after people.

Rather than simply ticking a box, or filling a basic need by cleaning your premises, we aim to build a long-lasting, authentic and rewarding relationship with all of our clients, ensuring that they consider us a part of their team.

With health and safety at the top of the list for the majority of businesses today, it’s also vitally important to uphold a polished and professional premises for patients, clients, students, employees and visitors. We are privileged to take on that responsibility for our clients.

Comprehensive and customised commercial cleaning solutions

Catering for a wide range of businesses and industries, we understand that there is no ‘one size fits all’ approach when it comes to cleaning. Our clients appreciate our adaptable and flexible approach to developing customized commercial cleaning solutions, specific to their industry, building, office, school or other cleaning requirements.

We understand that the cleaning needs of your business may be distinctly different to the business next door – this is why our experienced Sales and Area Managers work closely with you upfront, to develop a comprehensive cleaning plan specific to your requirements, and review on an ongoing basis to ensure you’re receiving consistent, high quality service.

Honest, reliable and proactive

Honesty and reliability are key when it comes to appointing someone to manage your commercial cleaning requirements. You need the peace of mind that the job will be done consistently, impeccably and efficiently. You don’t have time to worry about whether your cleaning is being done right – and with DCC Facility Services – you won’t have to. Unlike any other cleaning company, we’ll partner with you to formulate a customized cleaning solution that responds directly and fully to your unique needs, ensuring the utmost in cleanliness, safety and hygiene for your staff, your clients, patients, members and visitors, delivered with sensitivity, care and compassion.

Just like you, we value the health and safety of our team, as well as yours. We also feel strongly about doing our bit for the environment. That’s why we use our own specially formulated, environmentally sensitive products which yield a less toxic result for your team, our team, and the earth.

With industry, leading certifications, our ability to clean effectively and efficiently is without question. But it’s why we do what we do that is important. The reason we go above and beyond, creating innovative systems and challenging traditional methods of cleaning as a part of an ongoing commitment to our clients.

Our Mission

DCC Facility Services is committed to providing the highest quality commercial cleaning service available by exceeding the expectations of our clients, as well as their employees, patients, students and other visitors to their premises or facility.

  • MANAGEMENT FUNCTIONS: Our internal online management system, ensures that our team adheres to the following four major management functions.
    • PLANNING: Defining goals, establishing strategy and developing sub-plans to coordinate activities through a flexible management approach.
    • ORGANISING: Determining what needs to be done, how it will be done and who will do it.
    • LEADING: Directing and motivating all relevant stakeholders through in-house and onsite training, employee suggestions and conflict resolution.
    • CONTROLLING: Regular audits and maintenance activities are executed to ensure that tasks are accomplished as planned, with outcomes reviewed and evaluated with the aim of continuous improvement.

Our Vision

We are constantly working to establish ourselves as the most respected and sought after contract cleaning facilities support services in Melbourne. We seek to build a partnership philosophy based on solid and trusting relationships with our key stakeholders.

Our Values

  • RESPECT: Taking time to understand and value each person and respecting their choices.
  • RESPONSIBILITIES: Acting with integrity towards our staff, our customers, the community and the environment.
  • CARING: A duty of care for our staff, customers and their environment.
  • EXCELLENCE: To always look to provide the best quality experience with regards to our cleaning and our customer service.
  • INTEGRITY: To act with honestly, openness and do what we say we will do.
  • INNOVATION: To be industry leaders.

How We Work

At DCC Facility Services, we employ rigorous, high-quality management principles across our entire organisation. This results in a highly efficient and comprehensive service that our clients can trust implicitly. With regards to your requirements, we implement a three-tiered approach, resulting in a high quality, personalised service.

Dedicated Site Supervisor

Your site supervisor is your main point of contact and is responsible for the day-today management of staff and ensuring a consistently high quality service.

Customer Service Manager

As a support mechanism for the site supervisor, your Customer Service Manager will be responsible for conducting regular site audits, ensuring that cleaning standards are performed to a high level, and weekly priorities are set and achieved.

State Operations Manager

Our State Operations Manager meets with your team on a monthly basis, or as necessary, to conduct additional audits and to discuss any additional or unique cleaning requirements.

Approachable & Accountable

Your Site Supervisor & Customer Service Manager are available 24 hours a day, 7 days a week to assist you with cleaning and maintenance issues – it’s like having your own Building or Facility Manager, without the massive overheads!

Primarily, their role is to successfully induct cleaning staff into your premises to execute your cleaning plan as per your requirements, with no disruption to you whatsoever. Additionally, they will follow up with you and offer ongoing quality control and support.

Progressive Communications Systems

DCC Facility Services, Integrated Management System.

In 2016, we became a service Company in Melbourne. Our highly innovative Integrated IMS is used across the organization to efficiently and effectively manage staff, collaborate on tasks and communicate with our customers, resulting in highly efficient service that delivers the utmost in accountability.